Terms of service

 

TERMS & CONDITIONS

Last updated: 11 September 2026

Welcome to The Sculpt Products.

These Terms & Conditions apply to your use of products-thesculptsurgery.co.uk and to any products purchased through our online store.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. ABOUT US

This website is operated under the trading name:

The Sculpt Products

Website: products-thesculptsurgery.co.uk
Telephone: 0777 456 0777

For customer enquiries, please use the contact form available on our website or the contact details provided on the website.

Important: The legal business/entity details applicable to the sale of products should be inserted here:

Legal business name: THESCULPTSURGERY
Email: ray@sculpt.uk
Company number: 14690205

References to “we”, “us”, “our” and “The Sculpt Products” mean the business operating this website.

References to “you” and “your” mean the person using our website or purchasing our products.


2. USING OUR WEBSITE

You agree to use this website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful purposes;
  • Attempt to gain unauthorised access to the website or its systems;
  • Interfere with the operation or security of the website;
  • Copy or commercially exploit our website content without permission;
  • Provide false or misleading information when placing an order.

We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers or website.


3. OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, packaging information and prices displayed on our website are accurate and up to date.

Our website currently offers products including NMN Powder and NAD+ Powder. Product availability, sizes and prices may change from time to time.

Product photographs are for illustrative purposes and packaging may vary slightly from images shown on the website.

You should always read the product packaging, label and accompanying information before using any product.


4. PRODUCT INFORMATION AND USE

Our products are supplied with information relating to their ingredients, intended use, storage and other applicable product information.

You are responsible for reading all information supplied with the product and following the instructions provided.

Information provided on this website is for general informational purposes and should not be considered medical advice.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly stated in accordance with applicable law.

If you have a medical condition, take medication, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, you should seek advice from an appropriately qualified healthcare professional before using the product.


5. AGE REQUIREMENT

You must be at least 18 years old to place an order through this website.

By placing an order, you confirm that you meet this requirement.

We reserve the right to request evidence of age where reasonably necessary.


6. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to temporarily or permanently withdraw products from sale.

If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, provide a refund for the unavailable product.


7. PRICES

All prices displayed on the website are in Great British Pounds (£) unless otherwise stated.

Prices and applicable taxes will be displayed at checkout.

Any applicable delivery charges will be displayed before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that we have already accepted, except where there has been an obvious pricing error.


8. PLACING AN ORDER

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you may receive an acknowledgement confirming that we have received your order.

This acknowledgement does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm acceptance of your order and/or dispatch the products.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

  • The product being unavailable;
  • An obvious pricing or product description error;
  • Suspected fraudulent activity;
  • An inability to fulfil the order;
  • Legal or regulatory requirements.

If we cancel an order after payment has been taken, an appropriate refund will be provided.


9. PAYMENT

Payment must be made using one of the payment methods available at checkout.

By submitting payment details, you confirm that you are authorised to use the payment method provided.

Payments may be processed through third-party payment providers. We do not intentionally store complete payment card details on our website.


10. DELIVERY

We deliver to the destinations made available at checkout.

Available delivery methods, estimated delivery times and delivery charges will be displayed during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Once your order has been dispatched, tracking information may be provided where the selected delivery service supports tracking.


11. DELIVERY DELAYS OR FAILED DELIVERY

If your delivery is delayed, please contact us using the contact details provided on our website.

If an order is returned to us because an incorrect or incomplete delivery address was provided, we may contact you to arrange redelivery.

Any additional delivery costs resulting from an incorrect address may be payable by you where permitted by law.

Nothing in these Terms & Conditions affects your statutory consumer rights.


12. CANCELLATION AND RETURNS

If you are a consumer purchasing online, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.

If you wish to cancel an order, please contact us as soon as possible using the contact details provided on our website.

Where the statutory cancellation right applies, goods must be handled with reasonable care while they are in your possession.

Certain sealed goods may be excluded from cancellation rights where the applicable legal exception applies, including certain products which cannot reasonably be returned for health or hygiene reasons once unsealed.

Where such an exception applies, this will be communicated where reasonably possible.

Nothing in these Terms & Conditions is intended to remove or reduce your statutory consumer rights.


13. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is:

  • Faulty;
  • Damaged;
  • Incorrect; or
  • Not as described,

please contact us as soon as reasonably possible with your order number and details of the issue.

Depending on the circumstances, you may have legal rights to a repair, replacement, refund or another appropriate remedy.

Nothing in these Terms & Conditions affects your statutory consumer rights.


14. REFUNDS

Where you are legally entitled to a refund, we will process the refund using the original payment method where reasonably possible.

Where a statutory cancellation applies, refunds will be processed in accordance with applicable law.

Where permitted by law, we may wait until returned goods have been received or evidence of their return has been provided before processing a refund.


15. PROMOTIONAL OFFERS

From time to time, The Sculpt Products may offer promotional codes, discounts or special offers.

Promotional offers may be subject to additional terms.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash;
  • Promotional codes cannot be used retrospectively;
  • Only one promotional code may be used per order;
  • Promotional offers may have expiry dates or other restrictions.

We reserve the right to withdraw or amend promotional offers where reasonably necessary.


16. INTELLECTUAL PROPERTY

All content appearing on this website, including:

  • The Sculpt Products branding;
  • Logos;
  • Product photography;
  • Images;
  • Text;
  • Graphics;
  • Videos;
  • Website design; and
  • Other materials

is owned by or licensed to The Sculpt Products unless otherwise stated.

You may use the website for personal and lawful purposes.

You must not reproduce, copy, modify, distribute or commercially exploit our content without prior written permission.


17. WEBSITE ACCURACY

We make reasonable efforts to ensure that information on our website is accurate.

However, we do not guarantee that:

  • The website will always be available;
  • The website will always be completely error-free;
  • All information will always be completely up to date; or
  • The website will always operate without interruption.

We may update, modify or temporarily suspend parts of the website where reasonably necessary.


18. LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

These Terms & Conditions do not affect your statutory consumer rights.


19. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Strikes or industrial disputes;
  • Transport disruption;
  • Government restrictions;
  • Supplier disruption;
  • Internet or telecommunications failures; or
  • Other events beyond our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its impact.


20. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how personal information submitted through the website is collected, used and protected.


21. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The version applicable to an order will generally be the version in force when the order is placed.

The latest version will be made available on this website.


22. COMPLAINTS

If you have a complaint about our products or services, please contact us through the contact details provided on our website.

You can contact us using our website contact form or by telephone:

Telephone: 0777 456 0777

Please provide your order number and sufficient information about your complaint so that we can investigate the matter.

We will aim to respond within a reasonable period.


23. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer law provides otherwise.

If you are a consumer, you will also benefit from any mandatory protections provided by the law of the country in which you live where those protections apply.


24. CONTACT US

The Sculpt Products

Website: products-thesculptsurgery.co.uk
Telephone: 0777 456 0777

You can also contact us through the Contact page on our website.